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The following materials and assignments have been developed by the Tyne and Wear Local Network in conjunction with DFDS. There is a CD Rom with further support materials - contact Barbara Griffiths for further information.

Sample Assignments:

BTEC Introductory Certificate - Unit 10

OCR Level 1 T&T

C&G Level 2 Diploma in T&T

OCR Level 2 Diploma in T&T

Support Materials:

DFDS Leavers Checklist

Employees Action Plan

Group Sales Coordinator Person Specification

Training Recruitment and Selection

Advertising Examples

Customer Feedback Form

LSN Materials

To access materials to support the delivery of the Applied GCSE, including work experience assignments, please click on the link below:

Resources

Books

Collins
Leisure and Tourism for GCSE Student Book
Leisure and Tourism for GCSE Teacher Support Pack
www.collinseducation.com

Nelson Thornes
Leisure and Tourism GCSE Student Resources Book
Edexcel Leisure and Tourism GCSE Student Resources Book
Leisure and Tourism GCSE Teacher Support Pack
Leisure and Tourism GCSE Teacher Support Pack AQA
Leisure and Tourism GCSE Teacher Support Pack Edexcel
Leisure and Tourism GCSE Teacher Support Pack OCR
www.nelsonthornes.com

Hodder
GCSE Leisure and Tourism (Double Award)
www.hoddereducation.co.uk

Heinemann
GCSE Leisure and Tourism AQA Student Book
GCSE Leisure and Tourism Edexcel Student Book
GCSE Leisure and Tourism OCR Student Book
GCSE Leisure and Tourism Tutors Resource File and CD Rom
www.heinemann.co.uk

Travel Trade Gazette
www.ttglive.com

Travel Weekly
www.travelweekly.co.uk

Insights
www.insights.org.uk

Leisure Opportunities
www.leisureopportunities.co.uk

Advertising in tourism and leisure
Nigel Morgan and Annette Pritchard
Institute of Leisure and Amenity Management, 2001
ILAM number 26412
Price £22.50 (£20.25 for members)
Tel 01491 874 841
www.ilam.co.uk/bk-tour.asp#2

Careers in travel and tourism
Institute of Travel and Tourism
Send cheque for £5 plus stamped (56p) A5 SAE to
ITT, PO Box 217, Ware, Herts SG12 8WY
Tel 0870 770 7960
www.itt.co.uk

Customer care excellence
Sarah Cook
Kogan Page, 2002
ISBN 0749437928
Price £19.95
Tel 020 7278 0433
www.kogan-page.co.uk

Dictionary of travel, tourism and hospitality
S Medlick
Institute of Leisure and Amenity Management, 2003
ILAM number 26412
Price £29.99 (£27 for members)
Tel 01491 874 841
www.ilam.co.uk/bk-tour.asp#8

Effective customer care: for voluntary
and community organisations
Amanda Knight
Institute of Leisure and Amenity Management, 1999
ILAM number 26459
Price £10.95 (£9.86 for members)
Tel 01491 874 841
www.ilam.co.uk/bk-man.asp#18

GCSE in Leisure and Tourism
(double award)
Sue Donaldson, Anne Gray and Ranie Padayache
Hodder Education, 2003
ISBN 0340857420
Price £14.99
Tel 01235 400 580
www.hoddereducation.co.uk

GCSE Leisure and Tourism
Peter Hayward
Heinemann, 2002
AQA version, ISBN 0435471260, Price £17.99
Edexcel version, ISBN 0435471457, Price £17.99
OCR version, ISBN 0435471228, Price £17.99
Tel 01865 888 080
www.heinemann.co.uk

Leisure and Tourism GCSE
Diane Canwell and Jonathan Sutherland
Nelson Thornes, 2003
ISBN 0748771247
Price £15.95 (£14.35 online)
Tel 01242 267 267
www.nelsonthornes.com

Understanding leisure
Les Haywood, Francis Kew, Peter Bramham,
John Spink, John Capenerhurst and Ian Henry
Nelson Thornes, 1995
ISBN 0748720596
Price £25.75 (£23.17 online)
Tel 01242 267 267
www.nelsonthornes.com

World Travel Atlas
Highbury Columbus Travel Publishing, 2003
ISBN 1902221796
Price £26.50 (paperback), £34.99 (hardback)
Tel 01322 616 344
www.columbustravelguides.com/
columbusTravelAtlas.asp

CD ROMS and Videos

The Tees Valley Local Network have produced a 'Virtual Middlesbrough Football Club'. For more details contact Barbara Griffiths.

VIEW
Futurevu
Tel 01908 246 720
www.futurevu.com

TV Choice
Impact of Tourism 1-5
Inside a Leisure Business
Inside a Travel Business
Keeping Customers Satisfied
Marketing a Hotel
Marketing Holidays
Marketing Leisure
Struggle for Sustainable Tourism
Systems for Leisure
The Holiday Resort
Too Much Tourism
Tourism Businesses in the Lake District
www.tvchoice.uk.com

Tourism Concern
Looking Beyond the Brochure
Your Place or Mine
Goa Under Siege
www.tourismconcern.org.uk

Channel 4
The Holidaymaker
www.4learningshop.co.uk

Websites

AQA
www.aqa.org.uk

AQA Specification
http://www.aqa.org.uk/qual/pdf/AQA-3841-W-SP-05.pdf

AQA January 2004 Examiners Report
http://www.aqa.org.uk/qual/pdf/AQA-3841-WRE-Jan04.pdf

AQA Record Forms and Administrative Procedures
http://www.aqa.org.uk/admin/p_course.html

Edexcel
www.edexcel.org.uk

Edexcel Specification
http://www.edexcel.org.uk/

Edexcel Teachers Guide
http://www.edexcel.org.uk/

Edexcel Student Guide
http://www.edexcel.org.uk/

Edexcel Candidate Kit
http://www.edexcel.org.uk/

Edexcel January 2004 Examiners Report
http://www.edexcel.org.uk/

Edexcel Specimen Papers and Mark Schemes
http://www.edexcel.org.uk/

Edexcel January 2004 Question Paper
http://www.edexcel.org.uk/

Edexcel January 2004 Mark Scheme
http://www.edexcel.org.uk/

Edexcel Portfolio Marking Guidance
http://www.edexcel.org.uk/

OCR
www.ocr.rog.uk

OCR Teachers guide
http://www.ocr.org.uk/

OCR Specification
http://www.ocr.org.uk/

OCR Specimen Assessment Materials
http://www.ocr.org.uk/

OCR Specimen Assessment Materials – Fig 3
http://www.ocr.org.uk/

OCR Specimen Assessment Materials – Fig 4b
http://www.ocr.org.uk/

OCR Specimen Assessment Materials – Fig 5
http://www.ocr.org.uk/

OCR Specimen Assessment Materials – Figs 1 & 2
http://www.ocr.org.uk/

OCR Portfolio Administration Pack
http://www.ocr.org.uk/

OCR Teacher Guidance
http://www.ocr.org.uk/

OCR Unit 2 Exemplar Materials
http://www.ocr.org.uk/

OCR Unit 3 Exemplar Materials
http://www.ocr.org.uk/

DfES Frequently Asked Questions
http://www.dfes.gov.uk/qualifications/faq.cfm?sID=63

DfES Employers Guide to Vocational GCSEs
http://www.dfes.gov.uk/qualifications/documents/Jackson6184B.doc

DfES Guide to Parents and Students
http://www.dfes.gov.uk/qualifications/documents/5089-GCSEs-Students&Parents.pdf

Newcastle United Football Club
http://www.nufc.premiumtv.co.uk/page/Home

Sunderland AFC
http://www.safc.com/index.asp

Middlesbrough Football Club
http://www.mfc.premiumtv.co.uk/page/Home

Hartlepool United FC
http://www.hartlepoolunited.premiumtv.co.uk/page/Home

Darlington FC
http://www.darlington-fc.premiumtv.co.uk/page/Home

Berwick Rangers FC
http://www.theducket.com/

Durham County Cricket Club
http://www.durhamccc.co.uk/index.asp?uid=120599101

British Basketball League
http://www.bbl.org.uk/

Rugby Union
www.rfu.com

Leisure Centres in Middlesbrough
http://www.city-visitor.com/middlesbrough/

Tees Valley Leisure Centres
http://www.teesvalleyleisure.co.uk/

County Durham Leisure Centres
www.durham.gov.uk

Newcastle Leisure Centres
http://www.newcastle.gov.uk/cwl_newcleis.nsf/

Gateshead Leisure Facilities
http://www.gateshead.gov.uk/atoz/

South Tyneside Leisure Facilities
http://www.southtyneside.info/active

Sports Events and Clubs in Northumberland
http://www.northumberland.gov.uk/vg/

Bannatynes Fitness Ltd
http://www.bannatyneleisure.com/index.html

David Lloyd Leisure
http://www.davidlloydleisure.co.uk/

Fitness First
http://www.fitnessfirst.com

Lawn Tennis Association
www.lta.org.uk

London Marathon
www.london-marathon.co.uk

Manchester United
www.manutd.com

National Coaching Foundation
www.sportscoachuk.org

Wimbledon Tennis Championships
www.wimbledon.com

Olympics
www.olympics.com

London Olympics 2012
www.london2012.org

UK Athletics
www.ukathletics.org

Sportsaid
www.sportsaid.org.uk

Sport England
www.sportengland.org.uk

Childrens Play Council
www.ncb.org.uk

Countryside Agency
www.countryside.gov.uk

Countryside Council for Wales
www.ccw.gov.uk

National Trust
www.nationaltrust.org.uk

Countryside Agency
www.countryside.gov.uk

Recreation, Leisure and Lifestyles
www.countrylovers.co.uk

Ramblers Association
www.ramblers.org.uk

Heritage Coasts
http://www.countryside.gov.uk/LAR/Landscape/DL/heritage_coasts/index.asp

National Parks – Association of National Parks Website
http://www.anpa.gov.uk/

Map of AONB in England and Wales
http://www.aonb.org.uk/wba/

Countryside Agency – Countryside Recreation
http://www.countryside.gov.uk/

Dixons
www.dixons.co.uk

Comet
www.comet.co.uk

Sony Playstation
www.playstation.com

Sega
www.sega.com

Nintendo
www.nintendo.com

Currys
www.currys.co.uk

Waterstones
www.waterstones.co.uk

Blockbuster Video
www.blockbuster.co.uk

Global Video
www.globalvideo.co.uk

Screen Select
www.screenselect.co.uk

XBOX
www.xbox.com

Ipod
www.apple.com/ipod

Arts Council
www.artscouncil.org.uk

Get a Night Life
www.getanightlife.co.uk

UCI Cinemas
www.uci-cinemas.co.uk

Odeon Cinemas
www.odeon.co.uk

London Theatre Guide
www.londontheatre.co.uk

Vue Cinemas
http://www.myvue.com/

Cineworld
http://www.ugccinemas.co.uk/

Gala Bingo
http://www.gala-bingo.co.uk/

Mecca Bingo
http://www.meccabingo.com/mbintro.html

English Heritage
www.english-heritage.org.uk

Alton Towers
www.alton-towers.co.uk

Tower Bridge Experience
www.towerbridge.org.uk

Life Science Centre
http://www.lifesciencecentre.org.uk

Tyne and Wear Museums
http://www.twmuseums.org.uk/

Wet n Wild
http://www.wetnwild.co.uk/

Going Places
www.going-places.co.uk

Thomas Cook
www.thomascook.co.uk

Airtours
www.mytravelgroup.com

First Choice
www.firstchoice.co.uk

Thomson Holidays
www.thomson.co.uk

Superbreaks
www.superbreak.com

Cosmos
www.cosmos-holidays.co.uk

Travelbag
www.travelbag.co.uk

Inghams
www.inghams.com

WA Shearings
www.shearingsholidays.com

Newcastle Airport
http://www.newcastleairport.com/

Durham Tees Valley Airport
http://www.durhamteesvalleyairport.com

National Rail Enquiries
http://www.chester-le-track.co.uk/

Tyne and Wear Metro
http://www.tyneandwearmetro.co.uk/metro.htm

Multimap
www.multimap.com

British Airways
www.britishairwaysjobs.com

British Airports Authority
www.baa.co.uk

Port of Dover
www.doverport.co.uk

GNER
www.gner.co.uk

Virgin
www.virgintrains.co.uk

Easyjet
www.easyjet.com

National Express
www.nationalexpress.co.uk

British Midland
www.flybmi.com

Avis
www.avis.co.uk

Hertz
www.hertz.co.uk

Northern Ireland Tourist Board
www.discovernorthernireland.com

Scottish Tourist Board
www.visitscotland.com

Northumbria Tourist Board
http://www.tourismnortheast.co.uk/

British Tourist Authority
www.visitbritain.com

The Department for Culture, Media and Sport
www.culture.gov.uk

British Tourist Authority
www.visitbritain.com

Blue Badge Guides
www.touristguides.org.uk
www.blue-badge.org.uk

UKInbound
www.ukinbound.net

Wales Tourist Board
www.visitwales.com

Best Western
www.bestwestern.co.uk

Youth Hostels Association
www.yha.org.uk

Holiday Inn
www.ichotelsgroup.com

Radisson Hotels
www.radisson.com

Center Parcs
www.centerparcs.com

Butlins
www.butlinsonline.co.uk

Rock Garden
www.rockgarden.co.uk

Worldspan
www.worldspan.com

Expedia
www.expedia.co.uk

Ebookers
www.ebookers.co.uk

Freedom Direct
www.freedomdirect.co.uk

Priceline
www.priceline.co.uk

Deckchair
www.deckchair.com

Cheap Flights
www.cheapflights.com

Last Minute
www.lastminute.com

Association of British Travel Agents (ABTA)
www.abtanet.com

Institute of Leisure Management (ILAM)
www.ilam.co.uk
This site outlines the careers available in the leisure and recreation industries. It also gives details of relevant publications and extracts of journals.

Institute of Travel and Tourism (ITT)
www.itt.co.uk

Tourism Society
www.tourismsociety.org

LSN Student Case Study
http://www.vocationallearning.org.uk/students/

LSN Publications and Materials List
http://www.vocationallearning.org.uk/teachers/

CEI Unit 1 Teaching and Learning Support Materials
http://www.vocationallearning.org.uk/teachers/cei/

CEI Unit 2 Teaching and Learning Support Materials
http://www.vocationallearning.org.uk/teachers/cei/

CEI Unit 3 Teaching and Learning Support Materials
http://www.vocationallearning.org.uk/teachers/cei/

LSN Vocational Links in Leisure and Tourism – Website Addresses
http://www.vocationallearning.org.uk/databank/

LSN Unit 1 Sample Scheme of Work
http://www.vocationallearning.org.uk/databank/

LSN Unit 2 Sample Scheme of Work
http://www.vocationallearning.org.uk/databank/

LSN Unit 3 Sample Scheme of Work
http://www.vocationallearning.org.uk/databank/

Nottingham Education Business Alliance
http://www.neba.info/employerssupport/pdf/leisureandtourism.pdf

Channel 4 Interactive Website
www.channel4.com/learning/microsites/

Links to Websites for Marketing Small Businesses
http://www.openallhours.org/generalsections/

DfES Blank Scheme of Work Forms for Download
http://www.standards.dfes.gov.uk/schemes2/

National Railway Museum
www.nrm.org.uk/leisureandtourism

BBC Watchdog ‘How to Complain’ Letter Proforma
http://www.bbc.co.uk/watchdog/draft_letters/holiday.rtf

BBC Watchdog – The Wrong Kind of Letter
http://www.bbc.co.uk/watchdog/guides_to/

BBC Watchdog – The Right Kind of Letter
http://www.bbc.co.uk/watchdog/guides_to/

BBC Watchdog – Holiday Questions
http://www.bbc.co.uk/watchdog/asktheexperts/

BBC Watchdog – Guide to Package Holidays
http://www.bbc.co.uk/watchdog/guides_to/

BBC Watchdog – Guide to Food and Eating Out
http://www.bbc.co.uk/watchdog/guides_to/

Reviews of Holiday Resorts and Hotels
http://www.holiday-truth.com/
http://www.holidaywatchdog.com

Example Holiday Complaints
http://www.clik2complaints.co.uk/Categories/

SLAMNET Pleasurewood Hills Case Study
http://www.slamnet.org.uk/education1419/

SLAMNET Newmarket Racecourse Case Study
http://www.slamnet.org.uk/education1419/

SLAMNET Sutton Hoo Case Study
http://www.slamnet.org.uk/education1419/suttonhoo/

SLAMNET Letter regarding Leisure and Tourism Resources
http://www.slamnet.org.uk/education1419/lleisure14.04.04.doc

Inventory of DfES Produced and Supported Materials for WRL and GCSEs in Vocational Subjects
http://www.ks4flexibility.co.uk/files/inventory.pdf

Williamson Tunnels Case Study for AQA Specification
http://www.ks4flexibility.co.uk/files/williamson_tunnels2.pdf

Series of Resources including Induction, Work Experience and Careers. Click on ‘Files’
http://www.cleo.net.uk/communities/

Leisure and Tourism Subject Summary for Employers
http://www.ks4flexibility.co.uk/files/leisure_tourism.pdf

National Football Museum, Preston Case Study
http://www.ks4flexibility.co.uk/files/

Blackpool Pleasure Beach Case Study
http://www.ks4flexibility.co.uk/files/

Trafford Centre Information Pack
http://www.thetraffordcentre.co.uk/default.asp?id=254

National Maritime Museum Links to Online and Visit Resources
http://www.nmm.ac.uk/site/navId/00500300l000005

Using the Internet to Find Travel and Tourism Information – Tutorial
http://www.vts.rdn.ac.uk/tutorial/

Butlins Interactive CD
www.neba.info/education/explore.asp

Using the Internet to Find Sport, Leisure and Recreation Information – Tutorial
http://www.vts.rdn.ac.uk/tutorial/

Using the Internet to Find Hospitality and Catering Information – Tutorial
http://www.vts.rdn.ac.uk/tutorial/hospit

Birmingham Airport – Resources for GCSE Leisure and Tourism
http://www.bhx.co.uk/community/73.pdf

Locational Geography Online Interactive Quiz
http://www.nwlg.org/pages/resources/mapgames/geog.html

Flight Times and Time Zones Online Interactice Quiz
http://www.nwlg.org/pages/resources/mapgames/numeracy.html

Welcoming Disabled Guests – Advice Sheets Available
http://www.nwtourism.net/nwtourismnet/indexframe.asp?5

Enjoy England Promotional Campaign
www.enjoyengland.com

Rural Tourism Advice Pack
http://www.ruraltourism.org.uk/index.php?s=1&p=index

Leisure and Tourism Activities and Support Material
http://www.yourvocation.co.uk/

Welcome Host Range of Qualifications
http://www.welcometoexcellence.co.uk/WHIndex.htm

Club 18-30 Marketing
http://www.club18-30.biz/marketing.asp

Fitness First
http://www.diablodesign.co.uk/wrl/leisure/fitnessfirst.html

The Interactive College
http://www.theinteractivecollege.com

http://www.leisurejobs.com

www.officialstatisics.gov.uk

Tourism Concern
www.tourismconcern.org.uk

World Tourism Organisation
www.world-tourism.org

World Travel and Tourism Council (WTTC)
www.wttc.org

Royal Geographical Society
www.rgs.org

Geographical Association
www.geography.org.uk

Green Globe
www.greenglobe21.com

Leisuretourism.com
www.leisuretourism.com

Business Travel
www.business-travel-net.com

Advertising Standards Agency
www.asa.org.uk

HMSO
www.hmso.gov.uk

Foreign Office Travel Advice
www.fco.gov.uk/travel

Careers
www.springboard.org.uk/careers

Travel and Tourism Programme
www.springboarduk.org.uk/TTP

Resources
http://www.springboarduk.org.uk/ttp/resources/suk.asp

Global Travel and Tourism Partnership (GTTP)
www.gttp.org

Resource Gateway
www.resourcegateway.org.uk

GCSE Travel & Tourism Teachers’ Resource File
GCSE Leisure & Tourism Teachers’ Resource File
GCSE Leisure & Tourism Supplementary Resource File for Teachers (also for GNVQ L&T)
Sustainable Tourism Management Resource File for Teachers
Hotel Industry Resource Pack
Introduction to Hospitality, Leisure, Travel & Tourism Resource Pack
‘Springteractive’
Career Compass
Careers Guide 2004 (produced in conjunction with Caterer & Hotelkeeper)

English Heritage
Tackling Tourists
Ticket to the Past: Planning and Managing a Special Event
www.english-heritage-books.org.uk

24 Hour Museum
www.24hourmuseum.org.uk

BBC Holiday
www.bbc.co.uk/holiday

BBC Onelife
www.bbc.co.uk/radio1/onelife/travel/index.shtml

Business and Education South Yorkshire
www.be-sy.co.uk

Countryside Recreation Network
www.countrysiderecreation.org.uk

Department for Culture, Media and Sport
www.culture.gov.uk

English Heritage
www.english-heritage.org.uk

gcsEASE Leisure and Tourism
www.channel4.com/learning/microsites/G/
gcsease/free_areas/landt/index.html
Legoland
www.legoland.com

Natural History Museum
www.nhm.ac.uk
National Parks
www.cnp.org.uk
Outside magazine
http://outside.away.com/index.html
Specialist Schools and Academies Trust
www.ssatrust.org.uk/vocational
Star UK
www.staruk.org
Telegraph
www.telegraph.co.uk/travel
The National Maritime Museum
www.nmm.ac.uk/traveltourism
The National Railway Museum
www.nrm.org.uk/leisureandtourism
Tourism Education
www.tourismeducation.org
Virgin Atlantic
www.virgin-atlantic.com

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Leisure, Travel & Tourism

Downloadable Materials

The Travel and Tourism Industry

The Leisure Industry

Links between Leisure and Tourism

Working in Leisure and Tourism

Careers

Recruitment and Selection

Tourist Destinations

Location

Features that give Appeal

Statistics

Marketing

What is Marketing?

Marketing Mix

Marketing Segmentation

Market Research

SWOT Analysis

Promotional Campaigns

Customer Service

Meeting customer needs

Evaluating Customer Service

Practical customer service skills

Principles of customer service

Complaints and problems

Communication, records, documentation

Sustainable Tourism

Current Issues

Assessment

Preparing for Internal Assessment

Preparing for External Assessment

Assessment Documentation

Sample Assignments

Planning

Study Visits

Glossary

General

LSN Materials

Books

CD ROMS and Videos

Websites